BPM and document management: defining the boundary
Documents store facts, while business processes manage actions. Distinguish between DMS/ECM and BPM to avoid data silos and securely integrate AI agents.
INSIGHTS & PRACTICE
System Integration
Export operations in practice: contracts, shipment documents, shared data, logistics and responsible AI.
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15 publications
Who owns the customer master record: Data Governance for Customer 360
Effective customer data management requires clearly defined responsibilities for master record modifications, especially in the context of AI and cybersecurity.
System Integration: An Alternative to Monolithic ERP
While monolithic ERP systems are powerful, they often lack flexibility; an integrated landscape of specialized systems built on a unified API layer and MDM offers a compelling alternative.